Episode 98

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Published on:

27th Feb 2025

The Highs and Lows of ISOs - How Serco Implemented ISO 45003 to Provide a Framework for Supporting Frontline Worker Wellbeing - with Jamie Broadley

Welcome back to The Wellbeing Rebellion! 

Today, we’re talking about something crucial - supporting the wellbeing of frontline workers. 

These are the people without office comforts, working in unpredictable environments. 

Joining me is Jamie Broadley, Group Head of Health and Wellbeing at Serco. 

With a background in professional rugby and NHS staff wellbeing, Jamie’s now led Serco to achieve ISO 45003 certification - one of only two UK companies to do so. 

We explore what that means and how organisations can make well-being part of how they do business.

Highlights:

(2:25) Jamie Broadley's Background and Career Journey

(8:37) ISO 45003 Certification and Its Importance

(16:30) Serco's Approach to Wellbeing and Safety

(23:07) Implementing ISO 45003 at Serco

(26:06) Monitoring and Tracking Wellbeing Metrics

(37:12) Challenges and Benefits of ISO 45003


Find out more about Jamie:

LinkedIn

Make a Difference

Serco ISO Friendly Wellbeing Approach

ISO 45003 Safety Standard

Connect with us here:

Website: https://aurorawellnessgroup.co.uk/

Ngozi: https://www.linkedin.com/in/ngozi-weller-aurora/

Obehi: https://www.linkedin.com/in/obehi-alofoje-psychologist-aurora/

Aurora Company Profile 2025

Book a Call here: https://aurorawellnessgroup.co.uk/#book-meeting

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About the Podcast

The Wellbeing Rebellion
Welcome to The Wellbeing Rebellion, an award-winning podcast.

We’re Ngozi Weller and Obehi Alofoje, Directors at Aurora — a leadership and organisational effectiveness consultancy.

This podcast explores how the way organisations are led shapes performance, trust, wellbeing and culture over time.

The challenge with many approaches to wellbeing and culture is that they place responsibility on individuals to cope, rather than examining the leadership decisions, behaviours and systems that create the conditions people are working within.

This is where the conversation needs to shift.

On The Wellbeing Rebellion, we explore leadership behaviour, organisational systems and decision-making under pressure through honest conversations with senior leaders and advisors navigating real organisational complexity.

Some episodes are just us. Others bring in leaders and experts reflecting candidly on what works, what doesn’t, and what leadership requires in practice.

If you’re responsible for people, culture or organisational performance — and want to think more critically about how leadership shapes outcomes — this podcast is for you.

About your hosts

Obehi Alofoje

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Obehi is a psychologist and culture change consultant who helps senior HR and business leaders reduce employee burnout, absenteeism & talent attrition through mental wellbeing strategy, training & coaching.

Ngozi Weller

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Ngozi Weller is a culture change consultant and an ICF accredited coach who helps build resilience into your business by creating psychologically safe workplaces that enable employees to thrive.