Episode 98

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Published on:

27th Feb 2025

The Highs and Lows of ISOs - How Serco Implemented ISO 45003 to Provide a Framework for Supporting Frontline Worker Wellbeing - with Jamie Broadley

Welcome back to The Wellbeing Rebellion!

Today, we’re talking about something crucial - supporting the wellbeing of frontline workers.

These are the people without office comforts, working in unpredictable environments.

Joining me is Jamie Broadley, Group Head of Health and Wellbeing at Serco.

With a background in professional rugby and NHS staff wellbeing, Jamie’s now led Serco to achieve ISO 45003 certification - one of only two UK companies to do so.

We explore what that means and how organisations can make well-being part of how they do business.

Highlights:

(2:25) Jamie Broadley's Background and Career Journey

(8:37) ISO 45003 Certification and Its Importance

(16:30) Serco's Approach to Wellbeing and Safety

(23:07) Implementing ISO 45003 at Serco

(26:06) Monitoring and Tracking Wellbeing Metrics

(37:12) Challenges and Benefits of ISO 45003

Find out more about Jamie:

Make a Difference

Serco ISO Friendly Wellbeing Approach

ISO 45003 Safety Standard

Take the Aurora 360 Quiz: How Effective Is Your Company's Wellbeing Strategy?

Connect with us here:

Website: aurorawellnessgroup.co.uk

LinkedIn: Ngozi

LinkedIn: Obehi

Aurora Company Profile 2024

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About the Podcast

The Wellbeing Rebellion

Welcome to The Wellbeing Rebellion, an award-winning podcast! We are Ngozi Weller, a corporate wellbeing and productivity consultant, and Obehi Alofoje, a psychologist and behavioural change specialist.

We are the founders of Aurora, a corporate culture consultancy that specialises in creating psychologically safe workplaces that enable employees to thrive, and for us, wellbeing is personal.

The problem with employee wellbeing support, in most workplaces, is that it puts the responsibility on the person struggling to seek help. And when you are unwell, that is just too big a burden to bear.

It's not enough to say that your door is always open.

We need to get better at supporting our employees, and that is precisely what this podcast is about.

The rebellion is here, and it is long overdue. So this podcast is specifically for the HR or business leader who wants to make a difference to their employees. And the bottom line is we want to create psychologically safe workplaces where employees are empowered to bring their whole selves to work. We want to create a culture that is inclusive, supportive, and encourages everyone from the shop floor to the boardroom to play their part.

On the wellbeing rebellion podcast, we'll give you weekly up-to-date insights, strategies and tips that cover leadership capability, executive burnout, mental health, equity, diversity and inclusion and employee challenges such as retention, productivity and emotional resilience. Sometimes, it'll be just us. Other times we'll interview industry leaders and experts.

Don't hesitate - listen and follow wherever you get your podcasts, because The Wellbeing Rebellion starts now!

About your hosts

Obehi Alofoje

Obehi is a psychologist and culture change consultant who helps senior HR and business leaders reduce employee burnout, absenteeism & talent attrition through mental wellbeing strategy, training & coaching.

Ngozi Weller

Ngozi Weller is a culture change consultant and an ICF accredited coach who helps build resilience into your business by creating psychologically safe workplaces that enable employees to thrive.